Business Development Manager (Fintech/ Crypto/ Blo

**Client Industry:** Fintech company dedicated to helping traditional (Web2) businesses and users transition seamlessly into the blockchain and crypto (Web3) world. **Location:** KL Eco City **Key Responsibilities:** **Partner Relationship Management** - Serve as the main point of contact for assigned partners, providing personalized, and proactive ministration. - Build trusted, long-term relationships through consistent communication and problem-solving. - Conduct regular check-ins and business reviews to understand client and provider goals to improve satisfaction. - Provide training and walkthroughs to help clients fully utilize solutions. - Identify opportunities for upselling, cross-selling, and cost improvement based on client and organizational needs and platform capabilities. **Commercial Coordination** - Contribute to internal and client-facing materials, such as presentations, reports, and performance summaries. - Ensure high-touch relationships with priority partners, maintaining accurate records of progress and actions. - Assist in preparing and reviewing commercial terms for renewals and expansions under supervision. - Liaise with internal teams to ensure partners receive timely operational and financial agency. **Performance Tracking & Insight Reporting** - Monitor key account metrics such as activity level, transaction frequency, and satisfaction (NPS). - Maintain awareness of partner performance, including revenue, usage, and margin trends to prepare structured account updates and insights for internal reporting. - Highlight growth opportunities and potential risks early to management. - Support quarterly reviews (QBRs) with partners, showcasing achievements and recommendations. **Continuous Process Development and Improvement** - Help build standardized account management workflows and documentation as scales. - Contribute feedback to improve internal tools, partner processes, and service quality. - Represent with professionalism and discretion when dealing with sensitive, high-value partners in regulated industries **Key Requirements:** - 2–4 years of experience in account management, client success, or relationship management (preferably in fintech, payments, or B2B services). - Bachelor’s degree in finance, Business Administration, or a related field is preferred. - Strong understanding of partner farming techniques (upselling, retention strategies, lifecycle management). - Excellent communication skills in English and Mandarin (both written and spoken). - Strong follow-up discipline, attention to detail, and organizational ability in a fast-moving environment. - Ability to thrive in ambiguity and build structure from the ground up. Pay: RM6,000.00 - RM10,000.00 per month Work Location: In person