Chat and Email Agent - Crypto Platform

What You'll Do - Support customers via live chat and email in English. - Answer questions and resolve issues quickly. - Learn about Bybit products and cryptocurrency markets. - Follow up on customer inquiries and complaints. - Share customer feedback and suggest improvements. - Report issues and risks to management. - Help improve team processes and efficiency. What We're Looking For - Strong English communication skills. - 2–4 years of customer service experience (chat/email preferred). - Experience in finance, fintech, trading, or crypto is a plus. - Good numerical and problem-solving skills. - Interest in fintech and cryptocurrency. - Team player with a proactive and customer-focused mindset. - Able to work rotating shifts, weekends, and holidays. - Comfortable with a hybrid work setup. What You'll Get - Experience with a leading global crypto company. - Training and career growth opportunities. - Exposure to crypto trading and financial products. - International work environment. - Competitive salary and benefits. - Opportunity to make a real impact.