Customer Operations Associate - Crypto Services

**Who are we?** At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time. The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180billion volume annually. **How will you add value to the OpenPayd journey?** - Communicates directly with customers on assigned responsibilities and tasks - Communicates directly with service providers regarding customers’ transactions/escalation - Communicates internally with other departments, following up on pending issues related to customer's requests. - Helping Ops managers with liquidity movements and proper liquidity management. - Settlement of high value fiat and crypto deals. - Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers. - Proactively identifying and sharing areas of improvement in the Operations processes and procedures. **The ideal candidate will have the following:** - Min. 2 years’ experience within cryptocurrency and blockchain financial operations. - Knowledge of how digital currencies work, blockchain protocols, smart contracts, and different blockchain networks. - Understanding of potential risks in the crypto space, and how to mitigate them. - Ability to manage crypto operations, which are highly sensitive and critical. - Result driven person with goal-oriented mindset, passionate about payments industry and with proven track record of achieving results as part of the Operations team. - Strong communication and people skills. - Familiar with Microsoft tools (Microsoft Word, Excel, Powerpoint, etc.) as well as Jira. Knowledge of Confluence or Tableau will be considered a plus. - Excellent organisational skills and attention to detail. **Our Perks and Benefits:** - Health Insurance - MultiSport card subsidised - Discretionary Annual Bonus Scheme - Personal Training allowance - 25 days annual leave plus bank holidays and an extra day for your birthday - Extended leave for long service Working hours: the position will require working on shifts (6am-12am), including weekends and holidays. We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it. We are looking forward to receiving your CV. OpenPayd Talent Team To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.