Customer Service Consultant - Bullion & Crypto

**About Ainslie Group** Ainslie Group incorporates Ainslie Bullion, Ainslie Crypto, Ainslie Wealth, and Gold Silver Standard along with physical offices in Brisbane, Melbourne and the Gold Coast and having the majority shareholding of Reserve Vault in Brisbane and major shareholding of The Melbourne Vault. Established in 1974, Ainslie Bullion is the second largest independent bullion dealer in Australia. Ainslie Crypto is an OTC crypto dealer that specialises in swapping between crypto and bullion as well as cold storage services for clients. Ainslie Wealth manages the AFSL-listed Ainslie Bitcoin & Bullion Wholesale Managed Fund, which strategically allocates client capital to Bitcoin, Gold, and Silver. Gold & Silver Standard manage Ainslie’s own 100% gold and silver backed crypto tokens, Gold Standard (AUS) and Silver Standard (AGS) and the custodian Gold Silver Standard Custodian. **About the Role:** An exciting opportunity has opened for aCustomer Service Professional to join Ainslie Group in **Melbourne**. The role sees the servicing of customers in person, by phone, and processing web orders for the selling and buying back of precious metals bullion and cryptocurrencies…….Additionally, the role helps in sales-related administration tasks daily. Exceptional communication skills, a highly motivated attitude and willingness to learn are essential in this role. The right person will have a VERY high level of **accuracy**, a can-do attitude and a steadfast commitment to maintaining the utmost security and confidentiality. **Your skills and experience:** - Demonstrated experience within Customer Service with a stable employment history. - Ideally experience or knowledge in gold, silver and cryptocurrency as investment assets - Strong interpersonal skills and customer focus. - Exceptional attention to detail, accuracy and ability to follow set procedures and protocols. - Be self-motivated and have the ability to use common sense and initiative. - Sound computer skills including the use of Microsoft Office (Word, Excel & Outlook). - Demonstrated ability to learn new tasks and processes quickly. - **Must have a clean Police Record.** **What’s on Offer:** - Permanent Full-Time role based in Melbourne CBD working Monday to Friday. - An exceptional opportunity to become an integral member of a well-established, successful business group with long term vision. - An attractive salary will be negotiated dependent on qualifications and experience. **Applications:** If this role sounds like the **OPPORTUNITY** you've been looking for, please submit your application (CV and a cover letter outlining your suitability for the role) now! Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.