Risk & Fraud Manager (Crypto Casino)

Blitzed is a fast-growing crypto casino and sportsbook focused on building a trusted, high-performance product for players globally. We operate in a fast-moving environment where fraud, abuse, and payment risk can scale quickly—so strong risk controls and rapid decision-making are critical.

### The Role

We’re hiring a Risk & Fraud Manager to own fraud prevention, bonus abuse controls, chargeback/dispute management, AML/KYC escalation support (where applicable), and day-to-day risk operations. You’ll build systems, rules, and processes that reduce losses and protect Blitzed’s players and platform—without killing conversion.

### What You’ll Do

- Own Blitzed’s fraud and risk strategy across account security, payments, bonus abuse, and player behaviour.
- Design and maintain risk rules: velocity checks, device/IP signals, geo rules, payment method controls, wagering/bonus triggers.
- Monitor suspicious activity daily: multi-accounting, collusion, arbitrage, bonus abuse rings, payment fraud, stolen credentials.
- Lead investigations and case management: evidence gathering, decisioning, documentation, and escalation paths.
- Work closely with Payments/Finance on disputes and chargebacks (where relevant), including root-cause analysis and prevention.
- Partner with Customer Support to create clear playbooks for flags, holds, verification, and comms templates.
- Maintain brand safety and responsible gambling risk controls (flag harmful behaviour patterns; route to correct flows).
- Liaise with vendors (KYC, fraud scoring, payment processors, wallet providers) and optimise configurations.
- Produce weekly/monthly reporting: fraud loss rate, false positives, bonus abuse rate, chargeback/dispute rate, approval rate impact.
- Build a risk ops cadence: dashboards, SLAs, shift coverage needs, incident response and post-mortems.
- Continuously test and improve: tighten controls on abuse while maintaining strong onboarding and deposit conversion.

### What Success Looks Like (First 60–90 Days)

- Clear fraud taxonomy + playbooks (what gets flagged, held, verified, banned, or limited).
- Risk rule set implemented and iterated (bonus abuse + payment fraud controls tightened).
- Cleaner metrics: reduced fraud losses/abuse, stable conversion, faster case turnaround times.
- A simple, reliable dashboard + reporting rhythm for founders/ops.

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### Requirements

- 3–6+ years in fraud/risk operations (ideally high-volume consumer platforms: iGaming, fintech, payments, e-commerce).
- Strong investigation skills: pattern recognition, evidence-based decisioning, clear documentation.
- Familiarity with key fraud vectors: multi-accounting, device spoofing, promo abuse, ATO, payment fraud.
- Comfort with data: pulling reports, analysing trends, setting thresholds, and tracking KPI impact.
- Excellent stakeholder management—able to work with Support, Payments, Product, and Growth without friction.
- Calm under pressure and able to make fast, consistent calls in ambiguous situations.

### Nice to Have

- iGaming/casino or sportsbook risk experience (collusion, chip dumping, syndicates, arbitrage).
- Experience with crypto rails and wallets (on-chain awareness, wallet clustering basics, transaction pattern flags).
- Familiarity with KYC/AML processes and escalation workflows (even if handled by a compliance lead).
- Experience configuring fraud tools / rule engines / KYC vendors.

### KPIs You’ll Own

- Fraud loss rate (% of deposits / NGR impacted)
- Bonus abuse rate & promo leakage
- Chargeback/dispute rate (where applicable)
- False positive rate (good users wrongly blocked)
- Time-to-decision / case SLA
- Deposit approval rate impact (risk vs conversion balance)

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### Benefits

- Competitive salary + performance bonus
- High ownership and direct impact on profitability
- Ability to build the risk function and tooling from the ground up
- Flexible working and fast-moving team

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